Frequently Asked Questions

What conditions make me eligible to obtain medical marijuana?

You are eligible for medical marijuana if you have been diagnosed with one or more of the following Approved Conditions: Click Here for List of Approved Conditions.


Do I have to be a New York resident to get a NY medical card?

Yes, New York State requires you to provide proof of residency within the state when registering as a patient.


Proof of residency can include:

  • ID number from your New York State Driver’s License or New York State Non-Driver ID Card.

  • Copy of a government-issued identification card that contains your name and New York State address.

  • Copy of a utility bill or other document showing your residency issued within the previous two months. The document must contain your name and address.

  • Copy of a current lease or similar document showing your residency within New York State.

  • Other documentation as approved by DOH containing sufficient information to show proof of residency in New York State.


What is the first step to obtaining medical marijuana?

The first step is speaking with a treating Medical Marijuana practitioner about whether the medical use of marijuana is appropriate for your condition. If your practitioner determines it is an appropriate treatment for you and he or she may issue you a certification for medical marijuana.


How can I find a registered practitioner?

Thanks to Telemedicine in New York State, patients seeking access to medical marijuana are now able to meet with a New York State Registered Medical Marijuana Practitioner on The evaluation is conducted 100% online where the patient and MMJ practitioner meet through a HIPAA compliant video-conferencing platform.

Does iCannaMed offer in-person appointments? is an online-only service. We have our headquarters located in Manhattan, however, we do not meet with patients at our physical location.

How much does it cost (what’s the price)?

The regular price is $199, however, we are currently offering a limited-time promotional price of $129.


How Does the 100% Money-back Guarantee Work?

If you have have a consultation through our service and are unable to be approved for a New York Medical Marijuana Card, we will refund the full cost of your consultation. 

What is Your Cancellation and Refund Policy?

We understand emergencies come up and patients may need to cancel or reschedule their appointments, so in order to continue providing fast, reliable, and low cost service, we try to provide a cancellation policy that is fair and accommodating to our patients and practitioners alike. If you need to reschedule or cancel, please email us at

  • Cancel at least 2 hours or more before appointment time = Full refund

  • Reschedule at least 2 hours or more before appointment time = Rescheduling fee waived

  • Cancel or Reschedule less than 2 hours before appointment time = $25 Fee

  • No show to appointment = No refunds

Will I need to provide medical documentation showing proof of my qualifying condition?


Yes and No. We require medical records to support your diagnosis for almost all of the Approved Conditions, except some cases of Chronic Pain. In these cases, it is up to the Medical Practitioner's discretion to diagnose the patient for Chronic Pain using the patient's self-reporting of medical history and current symptoms.


You may submit any medical record, letter, or test results showing the diagnosis of an Approved Condition. If you do not have supporting medical records, please download the Medical Records Release Form, complete the information highlighted in yellow, and provide to your doctor or other health care provider so they can fax your medical records to us at (347) 230-5453.


What do I do after I receive my MMJ Certification?

Once you have completed your online consultation, the MMJ practitioner will issue to you a medical marijuana recommendation in certificate form that is valid for 1 year. You must then register with the Medical Marijuana program through the NYS Health Department's online Patient Registration system. After your registration is processed, you will be issued a Registry Identification Card. You will receive instructions on how to register through the Patient Registration system along with your MMJ Certificate. 

How long is my NY Certification valid?

Each certification issued is valid for only 1 year. Patients wishing to keep and renew their MMJ Card must have a consultation with an MMJ Practitioner every year. 

Which dispensing facilities may I use?

After you receive your Medical Marijuana Card from NYS, you may purchase medical marijuana products from any registered dispensing facility in New York State. Click here for a list of Dispensing Facilities in NY.

How much medical marijuana can I get at a time?

Registered Organizations may dispense up to a 30-day supply of medical marijuana to a certified patient or designated caregiver, pursuant to any recommendations or limitations made by the practitioner on the certification.

How do I contact iCannaMed if I have more questions:

The quickest way to get a reply from us is to email us at


At this time, we do not offer live telephone support , but you may call to leave us a message at (860) 410-6122.

Med. Records Fax:
(347) 230-5453


Manhattan, NY 10001